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Terms & Conditions
Online Orders
Orders are subject to being in-stock at the time of despatch. Exact numbers of plants are not known until lifting is complete.
Orders can be placed from the 1st June onwards for new season/bare root roses and we strongly advise you to order early to avoid disappointment as we work on a "first come, first served" basis. Therefore the earlier you order the sooner you get your order when the roses are ready.
New season/bare root roses are despatched from the end of October onwards (weather permitting). All orders are posted by Christmas unless otherwise instructed. In case of payment by debit or credit card, your account will be debited when your order is processed.
Payment
All cheques should be made payable to Gandys Roses Ltd.
Credit and Debit Card payments will be deducted when your order is placed and processed.
No plant order will be despatched unless full payment has been received.
Prices shown include VAT where applicable and we reserve the right to change them without notice. Prices indicated cancels all previous issues.
Delivery
Our roses are despatched on a 24 hour delivery service, depending on which part of the UK you live. We will do our best to deliver on or around the date you request but the service is not guaranteed and can be subject to conditions outside of our control.
Delivery is from date of despatch, not date of order.
Parcels are despatched Monday-Friday. AS YOU WILL NEED TO SIGN FOR YOUR PARCEL PLEASE MAKE SURE TO PROVIDE AN ALTERNATIVE ADDRESS OR INSTRUCTIONS SHOULD YOU BE UNAVAILABLE.
We deliver online orders to Uk and Europe only.
Only bare root roses can be delivered outside UK (potted roses are NOT available).
See our Delivery costs for postage charges.
Collection from our nursery.
Orders can be collected at the office provided that 5 working days notice is given.
Please refer to opening hours as these will apply.
Export
Export orders will be treated on a quotation basis, as documentation and carriage fees are highly variable. Upon receipt of order we will advise by email, telephone or fax the total cost. Please note that due to import/export restrictions we do not export outside the European Communities.
We are unable to extend our guarantee to roses supplied overseas as we cannot control the time spent in transit and customs.
Free delivery
All orders over £150.00 in value are carriage paid to one mainland address in the UK only.
Substitutes
We reserve the right to substitute a variety in a collection with one of equal colour and merit in the event of it becoming sold out earlier in the season.
We reserve the right to substitute where necessary when some varieties run short but we would find it a great help if you would add a few names of varieties you would prefer us to use.
If you do not require any substitutes please state this at the time of ordering or if you wish to be consulted concerning this matter.
Cancellations
We regret that owing to the enormous expense of booking an order we can no longer accept cancellation of an order without a charge of 30% as liquidated damages.
Guarantee
We guarantee all our plants to be of the highest quality and true to name when leaving our nurseries. We will replace at once free of charge any plant which is unsatisfactory on arrival. Should there be any cause for complaint please notify us immediately and we shall be pleased to adjust the matter.
During the growing season if problems are encountered with your plants please notify us by the 1st June 2007, provided we are satisfied that the rose was cared for in a proper way we will replace the plant. No replacements can be given if loss is due to abnormal weather conditions, bad planting, lack of maintenance, neglect, planting in old rose beds and any other conditions beyond our control. In the event of a replacement you will need to send us either the plant or a photograph (at cost to the customer).
All descriptions, colours and heights described in our catalogue are as accurate as possible. We believe all goods grown and sold by us to be of the description and kind specified at the time of sale but give no warrant, expressed or implied, as to the growth or productiveness.
Names of Roses
When a rose is bred it is given a registered name by which it is known internationally. Thereafter it can be given a different name in any country where it is grown. The name given in brackets where applicable is the registered name.
Privacy
Please see our Privacy Statement.